Which situation does not normally involve a routine request?
a. A student needs to obtain general product information for a research paper.
b. A consumer sees an advertisement in a magazine and wants to know more about the product.
c. A manager needs her assistant to prepare a document for new interns.
d. A college student organization wants free soda to give away to students who stop by its fund-raising booth.
e. A sales representative needs to be reimbursed for his weekly travel expenses.
Answer: D
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