Which of the following sentences should be rewritten without the "you" attitude?

Which of the following sentences should be rewritten without the "you" attitude?

a. You won a brand-new entertainment center.
b. After placing an order, you will be entered into our weekly drawing.
c. You should have written a more in-depth report.
d. Your new living room furniture will arrive by Friday afternoon.
e. Your résumé will be forwarded to the appropriate manager for review.

Answer: C

Avoid focusing on the reader in which of the following instances?

Avoid focusing on the reader in which of the following instances?

a. You must refuse the reader's request.
b. You disagree with the reader.
c. You must point out the reader's mistakes.
d. You need to discuss negative news with the reader.
e. all of these

Answer: E

Which of the following is not a principle of the "you" attitude?

Which of the following is not a principle of the "you" attitude?

a. Stress the reader's benefits of doing what you ask.
b. Develop empathy for the reader.
c. Emphasize how the reader will be affected.
d. Write from the reader's perspective.
e. Use the word you frequently when conveying negative information.

Answer: E

Identify the sentence that best reflects the "you" attitude.

Identify the sentence that best reflects the "you" attitude.

a. The order was shipped on March 15.
b. You should receive your order by Friday, April 10.
c. We have extended our store hours until 10 p.m. on weekends.
d. Please send your completed questionnaire by December 1 so I can start analyzing the data and preparing my report.
e. You will be smart to open a checking account at our bank because we pay higher interest rates.

Answer: B

Which sentence contains nondiscriminatory language?

Which sentence contains nondiscriminatory language?

a. The young, yuppie managers lack the experience needed to develop policies.
b. Stephen, the gay science instructor, receives high student evaluations.
c. That nerdy high school kid in the tech section sold me the wrong ink cartridge for my printer.
d. Dr. Lopez and his assistant, Ms. Martin, attended the seminar.
e. Tonya, a Hispanic sales representative, is the employee of the month.

Answer: D

Which statement does not contain sexist language?

Which statement does not contain sexist language?

a. The sports jocks hang out at the Recreation Building.
b. The girls in the office will attend the secretarial meeting.
c. Doug is the best man for the project.
d. Sally enjoys being a homemaker.
e. The stewardess asked the passengers to prepare for landing.

Answer: D

You can subordinate an idea by

You can subordinate an idea by

a. devoting more space to the idea.
b. using passive voice instead of active voice.
c. using reasonable repetition.
d. underlining or capitalizing particular words or phrases.
e. doing all of these

Answer: B

Which strategy best emphasizes an idea?

Which strategy best emphasizes an idea?

a. using a compound sentence
b. placing the idea in a middle paragraph
c. minimizing the space devoted to a topic
d. using active voice
e. typing the entire message in all capital letters

Answer: D

Assume you have five paragraphs in a letter. Which paragraph receives the most emphasis?

Assume you have five paragraphs in a letter. Which paragraph receives the most emphasis?

a. first
b. second
c. third
d. fourth
e. fifth

Answer: C

To subordinate an idea, place it in

To subordinate an idea, place it in

a. a simple sentence.
b. the first independent clause of a compound sentence.
c. the dependent clause of a complex sentence.
d. the independent clause of a complex sentence.
e. an independent clause in a compound-complex sentence.

Answer: C

Two related ideas of equal importance should be positioned in

Two related ideas of equal importance should be positioned in

a. two simple sentences.
b. a compound sentence.
c. the dependent clause of a complex sentence.
d. the dependent clause of a compound-complex sentence.
e. the independent clause of a complex sentence.

Answer: B

An idea receives the most emphasis in a

An idea receives the most emphasis in a

a. simple sentence.
b. compound sentence.
c. complex sentence.
d. compound-complex sentence.
e. dependent clause.

Answer: A

A platitude is

A platitude is

a. a transitional expression that connects ideas in logical fashion.
b. a trite or obvious statement that implies a condescending attitude.
c. a paragraph that lacks both parallel structure and unity.
d. a series of short, simple sentences that explain a single idea.
e. an overconfident statement that implies arrogance.

Answer: B

Sincerity is not conveyed in which of the following statements?

Sincerity is not conveyed in which of the following statements?

a. I'm surprised that you were not aware of the upcoming business luncheon.
b. I know you are a top-notch executive and I am a mere college student, but I would appreciate your answers to some questions.
c. Your satisfaction is more important than profits; therefore, we will gladly exchange your new stereo system.
d. I seriously doubt that you really want me to speak at the awards banquet
e. none of these

Answer: E

Which of the following does not contain platitudes or other offensive expressions?

Which of the following does not contain platitudes or other offensive expressions?

a. You must realize that full tuition refunds are available only before the first day of class.
b. Our company depends on customers like you to pay the balance owed on their accounts on time.
c. Apparently you did not carefully read the procedures memo before submitting your travel reimbursement request.
d. I find it difficult to believe that your new VCR ate your videotape collection.
e. Your letter has been forwarded to the Tulsa division. One of the service specialists will call you by next Friday.

Answer: E

Which statement does not appear overconfident?

Which statement does not appear overconfident?

a. After completing two training sessions, you should see your productivity increase.
b. I'm sure that you will want to order the new video training series.
c. I know that these clip-art images are perfect for your business.
d. Because I'm sure you want these wrist pads, I will call you tomorrow.
e. If you know what's good for you, you'll order these wrist pads.

Answer: A

Which guideline about confident writing is correct?

Which guideline about confident writing is correct?

a. Use confident phrases such as I hope.
b. Encourage the reader to provide excuses for denying your request.
c. Imply that something might not work out satisfactorily.
d. Avoid using presumptuous language such as "I know you will agree."
e. Appear helpful with statements such as "Let us know if you have other problems."

Answer: D

Which sentence displays a confident writing style?

Which sentence displays a confident writing style?

a. I hope that my explanations make sense to you.
b. To take advantage of this special offer, call our toll-free number.
c. If you have any further problems, please don't hesitate to call me.
d. Why not order the new exercise equipment?
e. If you agree with my proposal, please let me know.

Answer: B

You can develop a confident message by

You can develop a confident message by

a. believing that your decision is based on sound logic.
b. starting a sentence with I hope.
c. using self-conscious words and phrases.
d. demonstrating arrogance.
e. doing all of these.

Answer: A

Business writers should create an overall tone that

Business writers should create an overall tone that

a. emphasizes and subordinates ideas appropriately.
b. avoids discriminatory language.
c. appears confident, courteous, and sincere.
d. conveys the "you" attitude.
e. does all of these.

Answer: E