The final paragraph of an application letter should

The final paragraph of an application letter should

a. thank the readers for reviewing your application materials.
b. ask for a personal interview.
c. not include the phone number because it's listed on the résumé.
d. tell the readers to call you if they need further information.
e. do all of these.

Answer: B

Which of the following would be the most suitable statement to include in the body of an application letter?

Which of the following would be the most suitable statement to include in the body of an application letter?

a. I can effectively supervise people.
b. When I was a junior in college, I completed a business communication course.
c. My leadership and communication skills have been enhanced by serving as chairperson of my fraternity's scholarship committee.
d. I am extremely detail oriented and strive to be accurate in everything I do.
e. My professors say that I am extremely conscientious about my work.

Answer: C

The opening paragraph of a solicited application letter should be all of the following except:

The opening paragraph of a solicited application letter should be all of the following except:

a. It should be straightforward.
b. It should identify the particular position for which you are applying.
c. If the job is for creative work, it should be restrained in the opening.
d. It should indicate how you learned of the opening.
e. It should use the direct organizational plan.

Answer: C

Which of these is not a sound guideline for addressing a letter of application?

Which of these is not a sound guideline for addressing a letter of application?

a. Address your letter to an individual rather than an organization.
b. Find the name of the appropriate person.
c. Use a courtesy title with the person's last name.
d. Use a salutation such as "To whom it may concern" in response to a blind ad.
e. If possible, be sure the name is spelled correctly.

Answer: D

Identify an effective strategy for gaining the reader's attention in an unsolicited application letter.

Identify an effective strategy for gaining the reader's attention in an unsolicited application letter.

a. Identify the particular position for which you are applying, and state how you learned about this opening.
b. Use an opening that demonstrates your creative abilities.
c. Talk about your accomplishments and qualifications immediately to prove that you are an effective worker.
d. Show that you know something about the company, and then show how you can contribute to that company.
e. Use a statement such as "This letter is to indicate my interest in a sales position that you might have available."

Answer: D

Which of the following salutations is appropriate when you can't obtain the name of the person to whom you should address a letter?

Which of the following salutations is appropriate when you can't obtain the name of the person to whom you should address a letter?

a. Dear Sir
b. Dear Human Resources Manager
c. To Whom It May Concern
d. Madam or Sir
e. Dear Interviewer

Answer: B

A cover letter is like what type of letter?

A cover letter is like what type of letter?

a. request
b. good news
c. collection
d. goodwill
e. sales

Answer: E

What type of application letter is written in response to an advertised job opening?

What type of application letter is written in response to an advertised job opening?

a. solicited
b. blind
c. prospecting
d. unsolicited
e. all of these

Answer: A

When responding to a job opening via e-mail, you should

When responding to a job opening via e-mail, you should

a. send a fully-formatted résumé.
b. offer to send your résumé as a text file.
c. insert keywords as a block in the body of your message.
d. put the job title or reference number in the subject.
e. include your résumé as an attachment.

Answer: D

For an electronic résumé, you should replace bullets with

For an electronic résumé, you should replace bullets with

a. periods.
b. equal signs.
c. carets.
d. hyphens.
e. asterisks.

Answer: E

Which of the following is a valid guideline for formatting an electronic résumé?

Which of the following is a valid guideline for formatting an electronic résumé?

a. Use a variety of typefaces.
b. Use spaces instead of tabs to indent text.
c. Use actual bullets instead of asterisks.
d. Set different margins and justification.
e. Keep the résumé as short as possible.

Answer: B

What is the most important part of speech in electronic résumés?

What is the most important part of speech in electronic résumés?

a. nouns
b. verbs
c. adjectives
d. prepositions
e. adverbs

Answer: A

Which of the following is not a benefit of electronic résumés?

Which of the following is not a benefit of electronic résumés?

a. A computer can perform a restricted key word screening which can lead to a direct job offer.
b. Electronic résumés relieve you from having to develop and submit a traditional résumé.
c. The format is easier to read than the format of traditional résumés.
d. Employers are relieved of having to manually screen résumés.
e. They are easy to format because they can simply be pasted in from a traditional paper résumé.

Answer: B

Which of these is not a benefit of an electronic résumé?

Which of these is not a benefit of an electronic résumé?

a. The job seeker's résumé is available to multiple employers.
b. The job seeker may be considered for positions of which he or she isn't even aware.
c. It allows technology to provide a professionally formatted document.
d. The initial screening is done by a bias-free computer.
e. A focused search is conducted quickly.

Answer: C

The purpose of using appropriate keywords to describe your characteristics and credentials in an electronic résumé is to

The purpose of using appropriate keywords to describe your characteristics and credentials in an electronic résumé is to

a. concisely and honestly describe your work history.
b. emphasize action verbs that show what you have accomplished.
c. have your résumé chosen by an automated résumé system.
d. make a consistent and professional impression.
e. support your job objective statement.

Answer: C

Which of the following characteristics or qualifications should not be listed on a résumé?

Which of the following characteristics or qualifications should not be listed on a résumé?

a. marital status
b. fluency in a second language
c. special recognitions that relate to the job you want
d. involvement in extracurricular activities
e. memberships in business-related organizations

Answer: A

Which of the following statements about references for a résumé is accurate?

Which of the following statements about references for a résumé is accurate?

a. Using a professor's name without permission is acceptable because your professors want you to succeed.
b. The names and addresses of references should appear on the résumé.
c. You should include only character references when applying for jobs.
d. Stating that "References are available on request" ensures that you will be contacted before a prospective employer contacts your references.
e. You always should refuse to sign a waiver stating that you give up your right to see the recommendation letter written by any of your references.

Answer: D

All of the following are good words to make your work experience come alive except

All of the following are good words to make your work experience come alive except

a. coordinated.
b. endeavored.
c. negotiated.
d. presented.
e. evaluated.

Answer: B

If you have little or no work experience, you should

If you have little or no work experience, you should

a. list the experience section first.
b. show how the skills you developed by participating in volunteer organizations will transfer to the workplace.
c. avoid listing volunteer work because you were not paid for it.
d. create a work experience paragraph, hoping that the reader will not verify its accuracy.
e. do all of these.

Answer: B

Of the following job descriptions on a résumé, which does not begin with an action verb?

Of the following job descriptions on a résumé, which does not begin with an action verb?

a. Created customer databases with complex queries.
b. Maintained appointment calendars for seven executives.
c. Organized manuscript topics in a logical sequence.
d. Responsible for warehouse inventory.
e. Assisted with the layout of advertisement copies.

Answer: D