Which of the following messages is not considered routine?
a. a consumer complaining about a defective product
b. a manager notifying employees of a policy change
c. top management officials announcing a decision to close a factory
d. an individual requesting a credit account with a department store
e. a government agency responding to a request for a brochure
Answer: C
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.