Which of the following is the most effective closing paragraph in a bad-news message?
a. You can order replacement paper trays from Computer Graveyard by calling 555-3391.
b. I'm truly sorry we can't replace your laser printer.
c. If you encounter further problems, please call me.
d. Feel free to call me if I can be of further assistance to you.
e. Be sure to place another order next month.
Answer: A
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