What type of letter is written to inform a customer that the customer's request regarding a defective product has been approved?
a. adjustment
b. claim
c. complaint
d. routine request
e. goodwill
Answer: A
What type of letter is written to inform a customer that the customer's request regarding a defective product has been approved?
a. adjustment
b. claim
c. complaint
d. routine request
e. goodwill
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