One of the objectives of a bad-news message is to
a. say no or convey other bad news.
b. apologize to the customer.
c. be sure the customer accepts responsibility when it is his or her own fault.
d. discourage further correspondence.
e. provide as much detail as possible concerning the reasons for the bad news.
Answer: A
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.